bambū headwear is primarily constructed from bamboo, so highly breathable and less prone to heat retention.
Our products come in a variety of stylish colors and are suitable for use both as casual wear or during exercise.
Stain and water resistant coating on our caps.
Minimal use of man-made materials (e.g., elastane) the world's most eco-friendly headwear.
Bamboo is naturally antimicrobial, hypoallergenic, and highly absorbent.
Bamboo has been shown to minimize skin irritation and breathes far better than man-made materials (no more itchy head!).
bambū caps may be wiped down with warm water to clean. Our beanies can be hand-washed, so no need to dry-clean!
bambū werx products are all designed to be reusable and are constructed from naturally grown bamboo and other high-quality performance fabrics (e.g., Climacool™).
Our products should all be hand-washed in warm water with mild detergent, then air-dried to preserve the natural softness, antimicrobial, and hypoallergenic properties.
Please do not wring out your product or machine dry, as this may cause unnecessary wrinkling and/or shrinkage.
For optimal care, use one of our custom washing pouches to preserve the color and consistency of your bambū werx product.
Bambū Werx Shipping Policy
Fulfillment Locations
We process and ship orders from two warehouses:
- Austin Warehouse: 14101 U.S. 290, Bldg 1800, Austin, Texas 78737, United States
- St. George Warehouse: 1812 W Sunset Blvd #1, St. George, Utah 84770, United States
Domestic Shipping (United States)
Economy Shipping
For orders $50.00 and up, we offerfree Economy shippingwith an estimated delivery time of 5 to 8 business days.
Express Shipping Options
We provide several express shipping options through our carrier partners:
- DHL Express: Offers calculated transit times based on your location.
- UPS: Provides two service levels with calculated transit times.
- USPS: Offers four service levels with calculated transit times.
Rates for express shipping options are calculated at checkout based on your location and the selected service.
International Shipping (Rest of World)
We're pleased to offer worldwide shipping to our international customers.The following carriers are available for international orders:
- DHL Express: Provides one service level with calculated transit times.
- UPS: Offers two service levels with calculated transit times.
- USPS: Provides seven service levels with calculated transit times.
International shipping rates are calculated at checkout based on your location and the selected service.
Processing Time
Please allow 1-3 business days for order processing before shipment.Some custom-made items may require additional production time.
Tracking
Once your order ships, you will receive a confirmation email with tracking information to monitor your package's progress.
Delivery Addresses
We ship to physical addresses only. Please note that we cannot deliver to P.O. Boxes.By providing multiple shipping options and free Economy shipping on qualifying orders, we aim to make your shopping experience with Bambū Werx as convenient and cost-effective as possible.
Return Policy
Bambū Werx offers a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Self-Serve Return Process
- Log in to your Bambū Werx account on our website.
- Navigate to your Orders section.
- Find the order containing the item(s) you wish to return.
- Click on the "Request Return" button next to the eligible item(s).
- Select the reason for your return from the provided options.
- Submit your return request.
Once submitted, we'll review your request within 1-3 business days. You'll receive an email notification regarding the approval or denial of your return request.
Approved Returns
If your return is approved:
- You'll receive an email with return shipping instructions.
- A prepaid return shipping label will be provided if applicable.
- Pack the item(s) securely in their original packaging.
- Attach the provided shipping label to your package.
- Drop off the package at the specified carrier location.
Refunds
After we receive and inspect your return:
- We'll notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please allow additional time for the refund to appear in your account.
Exceptions
The following items are non-returnable:
- Custom or personalized products
- Perishable goods
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
European Union Customers
For customers in the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The same condition requirements apply as stated in the Eligibility section.
Contact Us
If you have any questions about our return process, please contact us athello@bambuwerx.com.
Great Customer service --very responsive
I love my new gear from Bambu --I got socks and beanies---plan on getting more soon with all the sock offerings --easily my new favorite
bambū werx
Thanks for posting such a kind review, Chad! Super pleased to hear you like both our socks and beanies. Please let us know if/how we might serve you again in the future!
Awesome hat
Great product! Keeps me warm
bambū werx
Hi, Dennis! Thank you for taking time to submit such a nice review... and pleased to hear the beanie is keeping you warm! ☺️ Please let us know if/how we might assist again in the future! Larry
Great quality
A great company with excellent quality gear! The beanie is so comfortable. I love how it stays in place and feels snug, yet its not too tight. And stylish!
bambū werx
Hi, Marni! Thank you for the very kind review. We're super pleased that you like our beanies. We worked hard to develop those with comfortable but warm fabrics. Please let us know if/how we might serve you again in the future!
Another Beautiful Hat ….
I ordered one hat ( white) - absolutely beautiful so I decided to order another ( Heather) and it’s awesome - color is perfect - fits great, feels great and everyone loves it ….. keep up the good work !!!!
bambū werx
Hi, Stuart! Thank you very much for the kind review... and greatly appreciate the repeat business. Happy holidays to you and your family!
Simply Awesome!
I purchased a beanie because I was having itching, and acne breakouts with acrylic. I was astounded by the high quality of the Bambu Werx product, it’s heavy and warm, fits perfectly and no more itching, or acne! Super happy. Thanks1
bambū werx
Hi, James! Thank you very much for taking time to post such a complementary review. We are highly pleased that you find our bamboo beanies to be as "anti-itch" and comfortable as we purport. Please let us know if/how we might take care of you again in the future!
Affordable Luxury
All bambū werx headwear is constructed primarily of bamboo, the world's most sustainable natural fabric. Unlike products made with man-made materials, ours won't itch your head, never get funky smelling, and actually BREATHE... so no sweat in your eyes and no forehead acne!
bambū caps and beanies can be embroidered with your team, club, or organization's logo (for a small up-charge).
Try 'em out for yourself. If you're not 100% satisfied, just return it for a no-questions asked refund.
Features
bambū headwear is primarily constructed from bamboo, so highly breathable and less prone to heat retention.
Our products come in a variety of stylish colors and are suitable for use both as casual wear or during exercise.
Stain and water resistant coating on our caps.
Minimal use of man-made materials (e.g., elastane) the world's most eco-friendly headwear.
Benefits
Bamboo is naturally antimicrobial, hypoallergenic, and highly absorbent.
Bamboo has been shown to minimize skin irritation and breathes far better than man-made materials (no more itchy head!).
bambū caps may be wiped down with warm water to clean. Our beanies can be hand-washed, so no need to dry-clean!
Bamboo is a highly sustainable, earth-friendly plant which does not involve the use of pesticides or petroleum-based products.
★★★★★
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